Practical Skills for Effective Office Administration

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This 5-day course provides managers and administrators with essential tools to run a smooth, efficient, and professional office environment. Covering everything from organisation and communication to process improvement and digital tools, this practical course helps professionals take control of day-to-day operations with confidence and competence.

Course Objectives:

    •    Strengthen organisational and administrative skills

    •    Improve communication and coordination within the office

    •    Learn to manage time, tasks, and resources efficiently

    •    Understand key administrative processes and systems

    •    Foster a productive, professional, and well-managed work environment

Who Should Attend:

    •    Office managers and administrators

    •    Team leaders and coordinators

    •    Executive assistants and admin professionals

    •    Anyone involved in office support, logistics, or administration

Benefits:

    •    Improved efficiency and task management

    •    Enhanced communication and professional conduct

    •    Stronger coordination across teams and departments

    •    Greater confidence in handling administrative responsibilities

    •    Tools and strategies for streamlining office operations

Course Outline:

Day 1: The Modern Office Administrator

• Defining the role of office administration today
• Key responsibilities and expectations
• Professionalism and workplace conduct
• Understanding business processes and workflows
• Supporting teams, leadership, and operations

Day 2: Organisation, Time, and Task Management

• Planning and prioritising daily tasks
• Creating effective schedules and calendars
• Managing interruptions and staying focused
• Using digital tools for organisation (e.g. Outlook, Trello)
• Filing systems – digital and physical

Day 3: Communication and Coordination

• Writing professional emails and messages
• Handling internal and external communications
• Meeting coordination: agendas, minutes, follow-ups
•  Working across departments and with stakeholders
•  Customer service and telephone etiquette

Day 4: Office Systems and Process Management

• Document management and record-keeping
• Office supplies, equipment, and vendor coordination
• Basic budgeting and invoice tracking
• Health & safety and compliance basics
• Building and improving administrative processes

Day 5: Continuous Improvement and Professional Growth

• Identifying inefficiencies and streamlining tasks
• Embracing new tools and office technologies
• Managing change in the workplace
• Developing your career in administration
• Building your personal action and improvement plan

Course Timings:

09:00 - 10:45 Session 1

10:45 - 11:00  Break

11:00 - 12:45 Session 2

12:45 - 13:00  Break

13:00 - 14:00 Session 3 

Available 2025 Dates:

• 21-25 July  
• 18-22 Aug
• 22-26 Sept
• 20-24 Oct
• 17-21 Nov
• 15-19 Dec

To book on this course or to enquire, please complete the Booking Request Form below.