Negotiation involves two or more parties, who each have something the other wants, reaching an agreement through the process of bargaining.
This course explains the principles of this exchange and gives you the confidence and skills to conduct negotiations and achieve a mutually acceptable outcome. Designed for easy access for relevant information, this course covers the whole process of negotiation, from preparation to closing a deal, and is suitable for novices and seasoned negotiators alike. It includes essential advice on devising a strategy, how to make concessions, what to do when negotiations break down, and how to make use of third parties to resolve deadlock and conflict.
This course covers the following areas: